Privacy Policy

Welcome to ILSphere.

ILSphere (“ILSphere”, “we”, “us”, or “our”) operates the ILSphere website, online learning services, language courses, live classes, masterclasses, practice resources, mock tests, exam simulations, and related educational services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, purchase a course or service, participate in our classes, use our learning resources, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain any consent required by law before processing your personal information.

Personal Data: Information that relates to an identified or identifiable individual.

Usage Data: Information collected automatically when you use our website or Services, such as pages visited, time spent on a page, browser information, device information, and diagnostic information.

Cookies: Small files placed on your device by a website. They help websites remember information about your preferences and interactions.

Data Controller: The person or organisation that determines how and why Personal Data is processed. For the purposes of this Privacy Policy, ILSphere may act as the Data Controller for Personal Data collected through its Services.

Data Processor / Service Provider: A third party that processes Personal Data on our behalf, such as a hosting, payment, analytics, communication, or technology provider.

User: Any individual who accesses or uses our website or Services.

We may collect information that you provide directly to us, information generated through your use of our Services, and information collected through cookies or similar technologies.

3.1 Information You Provide

Depending on how you use ILSphere, we may collect:

• First name and last name
• Email address
• Phone number
• Country, state, city, or other location information
• Account login information
• Course or program enrolment information
• Information about your language-learning goals
• Information relating to your selected course or examination
• Payment and transaction information
• Information submitted through contact forms
• Feedback, reviews, or messages sent to us
• Information submitted during live classes or masterclasses
• Responses submitted through practice exercises, mock tests, or exam simulations
• Other information you voluntarily provide to us

We only intend to collect information that is reasonably necessary for providing, managing, improving, and securing our Services.

3.2 Learning and Performance Data

When you use ILSphere's educational services, we may collect information related to your learning activity, such as:

• Courses or lessons accessed
• Classes attended
• Practice activities completed
• Mock-test results and Exam-simulation results
• Scores and performance history
• Areas of improvement and Answers submitted during practice
• Progress through learning materials
• Feedback associated with your learning activity

3.3 Audio, Video and Speaking Practice Data

Certain ILSphere services may allow you to practise speaking or participate in live sessions. Where applicable, we may process:

• Audio recordings submitted for speaking practice
• Video or audio transmitted during live sessions
• Transcriptions or related information generated from submitted recordings
• Feedback or evaluation associated with your submission

If a particular class or session is recorded, we will provide appropriate notice where required.

3.4 Usage and Technical Data

When you access our website or Services, certain information may automatically be collected, including:

• IP address, Browser type and version, Operating system
• Device type and identifiers
• Pages visited, Date and time of access, Time spent on pages
• Referring website or page
• Diagnostic and technical information

ILSphere may use cookies and similar technologies to operate the website and improve your experience. Cookies may be used for purposes such as:

• Essential Cookies: Necessary for certain website functions (authentication, security).
• Preference Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing or Advertising Cookies: Used to measure or support marketing activities.

Where required by applicable law, we will request consent before placing non-essential cookies on your device. You may also control or disable cookies through your browser settings.

ILSphere may use Personal Data for the following purposes:

• To create and manage your account.
• To provide language courses, live classes, masterclasses, and educational services.
• To provide practice material, sample papers, mock tests, and exam simulations.
• To record and display your learning progress and provide feedback.
• To process payments and manage purchases.
• To provide customer support and send important service-related notices.
• To analyse and improve our website, resources, and Services.
• To detect, prevent, and investigate fraud, misuse, security incidents, or technical problems.
• To enforce our Terms and Conditions and protect our legal rights.
• To comply with applicable laws and legal obligations.

We may rely on one or more of the following: Performance of a Contract, Consent, Legal Obligations, or Legitimate Interests (such as maintaining website security, preventing fraud, and improving our Services).

Payment card or banking information may be collected and processed directly by our third-party payment provider rather than being stored by ILSphere. The information handled by the payment provider is subject to that provider's own privacy policy.

We may contact you regarding your account, enrolments, payments, and promotional offers. You may unsubscribe from promotional emails by using the unsubscribe option, though we will still send essential service-related communications.

We do not sell or rent your Personal Data. We may share information with trusted third parties (hosting providers, payment processors, analytics providers) where reasonably necessary to operate and provide our Services.

If ILSphere is involved in a business transaction (e.g., merger, sale), Personal Data may be transferred. Some service providers may also process information internationally; we will take reasonable steps to ensure transfers comply with applicable data protection laws.

We retain Personal Data only for as long as reasonably necessary. We take reasonable technical and organisational measures to protect Personal Data, though no method of transmission is completely secure.

Depending on where you live, you may have rights to access, correct, delete, restrict processing, or port your Personal Data. To exercise these rights, contact us at learn@ilsphere.com.

Our Services are primarily intended for individuals legally able to enter into agreements. If a child has provided Personal Data without required consent, please contact us.

Certain ILSphere features may use AI-based tools to provide educational feedback or evaluate practice responses. AI-generated feedback is intended as an educational aid and should not be considered an official examination result.

When you submit answers, essays, or recordings, we may process that content to provide feedback and track progress. We will not publicly publish your submitted educational content without permission.

We may update this Privacy Policy from time to time. If you have questions, please contact us at:

ILSphere
Email: learn@ilsphere.com